Communication processes, public administration and performance evaluation

De-Materializing Local Public Administration Processes

We describe a framework for the de-materialization of local public administration processes that provides remote assistance by human operators when needed. Our framework is in an advanced state of development and will be tested in several municipalities of the province of Trento (Italy). Like many European countries, Italy is merging little municipalities into districts in order to streamline l...

examining the relationship between fear of negative evaluation and communication strategies by iranian efl learners

the purpose of the present study was to investigate the relationship between fear of negative evaluation (fne) and communication strategies (css) among iranian efl learners. it was aimed to examine the differences in the use of communication strategies between speakers with high or low degree of fear of negative evaluation. the current study was a case study consisting of 10 english learners at...

performance of biological system and advanced oxidation processes (aop) treating antibiotic production industrial wastewater

در این مطالعه، عملکرد دو سیستم اکسیداسیون شیمیایی پیشرفته و یک سیستم بیولوژیکی برای حذف آموکسی سیلین در فاضلاب های سنتزیدر غلظت های مشابه با موارد صنعتی مورد بررسی قرار گرفته شدند. مطالعه انجام شده دارای سه بخش متفاوت اکسیداسیون با ازن و اشعه uv، اکسیداسیون با استفاده از نانو فتوکاتالیست tio2 و استفاده از بیوراکتور هوازی لجن فعال با جداکننده های فیزیکی می باشد. در هر بخش، متغیر های متفاوتی متنا...

Formal Methods to Improve Public Administration Business Processes

Starting from late 90’s the public administration has started to employ a quite relevant amount of its budget in developing ICT solutions to better deliver services to citizens. In spite of this effort many statistics show that the mere availability of ICT based services does not guarantee per se their usage. Citizens have continued to largely access services through “traditional” means. In our...

Commentary: Client Involvement in Public Administration Research and Evaluation